Shipping Policy

At BLACKWALLET, we’re committed to making your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver your orders.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Shipping & Delivery

We offer shipping to the United Kingdom and selected international destinations.

Delivery times may vary depending on your location, shipping method, and carrier.

Estimated delivery times are provided at checkout whenever available.

Please note that delivery estimates do not include order processing time and are not guaranteed. Unexpected delays may occur due to carrier issues, customs processing, weather conditions, or other circumstances outside our control.

Free Shipping

FREE SHIPPING — TODAY ONLY

When our free-shipping promotion is active, eligible orders will automatically receive free standard shipping at checkout.

Shipping promotions may be subject to specific terms and conditions displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number, when tracking is available.

Please allow up to 48 hours for tracking information to update after your order has been dispatched.

If your tracking information has not updated after this period, please contact our customer support team.

International Orders

For international orders, your package may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Any applicable customs duties, taxes, or import charges are the responsibility of the customer unless otherwise stated at checkout.

Customs procedures may also cause additional delivery delays.

Incorrect Shipping Information

Please carefully check your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible.

We cannot guarantee that an address can be changed after your order has been processed or dispatched.

BLACKWALLET is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery period, please contact us so we can assist you.

If tracking information shows that your package has been delivered but you have not received it, please contact us as soon as possible.

We may need to contact the shipping carrier to investigate the shipment.

Carrier investigations may take several business days.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs of the damaged product and packaging so that we can assess the issue and assist you.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team.

BLACKWALLET
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