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FAQ

What is your return policy?

We accept returns in accordance with applicable consumer rights. If you change your mind about your purchase, you can request a return within 14 days of receiving your order. Items should be returned in their original condition and packaging where possible.

How do I request a return or refund?

Please contact our customer support team with your order number and the reason for your return. We will provide you with the return instructions and guide you through the process.

When will I receive my refund?

Once your return has been received and approved, your refund will be issued to the original payment method. Refunds are processed without undue delay and, where applicable, within 14 days in accordance with UK consumer law.

How long does delivery take?

We aim to deliver your order within 7 days. Orders are usually processed within 1–3 business days before being shipped. Delivery times may vary slightly depending on the destination and carrier.

Do you offer free shipping?

Yes. We currently offer FREE SHIPPING on eligible orders. Any applicable shipping charges will be clearly shown at checkout before you complete your purchase.

Will I receive tracking information?

Yes. Where tracking is available, you will receive tracking information by email once your order has been dispatched. Please allow up to 48 hours for tracking information to become active.

What is BLACKWALLET?

BLACKWALLET is a premium accessories store focused on stylish, practical and reliable products for everyday life. We offer carefully selected accessories designed to combine quality, functionality and modern design.

Where does BLACKWALLET ship to?

We currently offer delivery to the UK, with selected international destinations available where applicable. Delivery options and estimated times are shown at checkout before you complete your order.

How can I contact BLACKWALLET?

If you have any questions about our products, orders, delivery or returns, our customer support team is here to help. You can contact us through our Contact Us page or by email, and we will get back to you as soon as possible.